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Payment Policy

Pikkol offers the customer multiple Payment options for their convenience. The customer is requested to make a payment only while confirming and order.The customer can choose ‘full payment’, ‘part payment’ or ‘pay later’ options on the site while confirming an order.

Scenario 1: Pay Later: When the customer opts for part payment or no payment option on the site, the customer is required to hand over the payment to the packers and movers handling the job once the job is initiated.

Scenario 2: Part Payment: In this option, a part payment is charged from the customer as ‘booking confirmation fee’. This is currently pegged at INR 500/-. The customer is required to pay the remaining amount of the order to the Vendor once the job is initiated. If the customer attempts to reschedule the relocation date, he will have to pay the booking confirmation fee or INR 500/- which ever is lower. The customer will be allowed to reschedule the job once, without any extra charges, till four days (96 Hours) prior to the scheduled shift. If the customer cancels the job,he/she will forfeit the booking confirmation fee that has been paid already.

Scenario 3: Full Payment: In this option the customer pays the entire amount in advance while booking the job. The customer need not pay cash to the vendor once he/she chooses this option. The customer will be allowed to reschedule the job once, without any extra charges, till four days (96 Hours) prior to the scheduled shift. If the customer cancels the job, the full amount after deducting the booking confirmation fee will be refunded to him/her. The refund will be initiated as per government norms or within 7 days of receiving a cancellation request. If the customer attempts to reschedule the relocation date within 96 hours of the scheduled shift or reschedules it more than once, he will have to pay the booking confirmation fee or INR 500/- which ever is lower each time he reschedules.

This policy is subject to change from time to time. The customer is advised to visit this page and keep himself/herself updated on the same.